Customer Success / Solution Engineer (Intermediate)

Engineering

The Company

Every small business is unique. Shaped by its people, business model, and the community of suppliers, partners and customers it interacts with every day. To understand the business, you need to see the whole picture. That is something that business financials or off the shelf credit scores can never do. Business performance is the result of a business interacting with the world around it.

Uplinq (https://www.uplinq.co) is the first, global credit assessment & scoring platform for small business lenders. We provide lenders confidence, through billions of unique & validated data signals beyond traditional credit indicators, to make the most accurate decisions possible. Our platform allows lenders to gain highly accurate and predictive insights on all SMBs in their portfolio, while empowering them to better support the underserved, unbanked, minority & immigrant small business owner.

Leveraging insights & analytics derived from over $1.4 Trillion in underwritten loans & 10,000+ data sources over a 15-year period, Uplinq empowers SMB lenders to approve and manage risk on loans they would have otherwise declined based on traditional underwriting criteria, by incorporating billions of environmental, market & community data to better understand the loan applicant.

As a purpose driven company our mission is to help small business owners gain access to fair and ethical credit.

We are well funded and as a startup fintech we are transforming how small business lending is being delivered globally.

Position Overview

We are currently hiring a Customer Success / Solution Engineer to join our engineering team and be responsible for shepherding customers from the beginning of their engagement (POC) through to production. You will wear many hats: data engineering, application customization, operations and technical support. You will bring insights from actual implementations back to the application team that spur feature development.

Responsibilities

  • Implementing, maintaining, monitoring and supporting our infrastructure
  • Implementing automation tools and frameworks for automatic code deployment (CI/CD)
  • Quality control and management of the code base
  • Designing procedures for system troubleshooting and maintenance
  • Writing scripts for service quality analysis, monitoring and operation
  • Investigating and resolving technical issues by deploying updates/fixes

Key Requirements

  • Degree in Computer Science, Engineering a related field or equivalent real-world experience
  • You have prior experience as a software engineer
  • Familiarity with a programming language, preferably Typescript
  • Familiarity with IaC, preferably Terraform
  • Familiarity with at least one cloud provider(s) (AWS, Azure, GCP)
  • Familiarity with containers, orchestration and packaging (Docker, K8s, Helm)
  • Familiarity with software release management and deployment (Github, Actions)
  • Familiarity with networking (CDN, DNS, VPN, LBs, Firewalls, IDS/IPS, API-GW)
  • Solid understanding of software development principles and practices
  • Knowledge of system and platform security
  • You have good problem-solving skills and attention to detail
  • At least slightly comfortable talking with customers
  • Prior experience in finance domain would be helpful, but not necessary

Professional Character

  • Entrepreneur/Founder ‘mentality’
  • Need to be willing to get “your hands dirty”
  • Ambitious & self-motivated
  • Goal & achievement oriented
  • Strong work ethic and fully committed

Personal Character

  • Trustworthy
  • Empathetic
  • Respected
  • Transparent

Contact email to apply

icarrion@uplinq.co

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